Terms & Conditions

📜 1. Agreement to Terms

By using velvetcandies.com (the "Site"), you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and all applicable laws and regulations.

If you do not agree with any of these terms, you are prohibited from using this site.

• Legal Entity: Velvet Candies, Kemp House 152 City Road, London EC1V 2NX, United Kingdom
• Effective Date: These Terms are effective as of January 8, 2025
• Updates: We reserve the right to update these Terms at any time
• Continued Use: Using the Site after changes constitutes acceptance

🛍️ 2. Ordering & Purchases

Order Acceptance

When you place an order, you're making an offer to purchase products. We reserve the right to:

• Accept or reject any order for any reason
• Limit quantities per customer or per order
• Refuse service to anyone
• Cancel orders that appear fraudulent or suspicious

Pricing

• All prices are in USD unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• If a pricing error occurs, we'll notify you and give you the option to cancel
• Promotional pricing is valid only during the specified period

Payment

• Payment is due at the time of order
• We accept major credit cards, PayPal, Apple Pay, Google Pay, and other listed methods
• By providing payment information, you confirm you're authorized to use that payment method
• All transactions are processed securely through encrypted payment gateways

Order Confirmation

After placing an order, you'll receive:

• An order confirmation email (within minutes)
• A shipping confirmation with tracking number (within 24-48 hours)

If you don't receive confirmation within 24 hours, contact us at support@velvetcandies.com

📦 3. Shipping & Delivery

Shipping Times

• Processing: 1-2 business days
• US Domestic: 3-5 business days (Standard), 1-2 days (Express)
• International: 7-14 business days (varies by country)

Shipping Costs

• Calculated at checkout based on weight and destination
• Free shipping: US orders over $50, International orders over $75
• Express shipping available for additional fee

Risk of Loss

All items purchased from Velvet Candies are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon delivery to the carrier.

International Orders

• You're responsible for customs duties, taxes, and fees
• Delivery times may vary due to customs processing
• We're not responsible for delays caused by customs

For full shipping details: View Shipping Policy

🔄 4. Returns, Refunds & Exchanges

30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee on all products. If you're not satisfied:

• Contact us within 30 days of delivery
• Return items in original packaging (opened items accepted)
• Receive full refund or exchange

Return Process

1. Email support@velvetcandies.com with your order number
2. We'll send a prepaid return label (free for US orders)
3. Ship items back within 14 days
4. Refund processed within 3-5 business days of receiving return

Non-Returnable Items

• Gift cards
• Items marked as "Final Sale"
• Custom/personalized orders (unless defective)

Refund Method

• Refunds issued to original payment method
• Processing time: 3-5 business days (credit cards), instant (PayPal)
• Shipping costs are non-refundable (unless error on our part)

For full return details: View Return Policy

✅ 5. Product Information & Accuracy

Product Descriptions

We strive to provide accurate product information, but we don't warrant that:

• Descriptions are 100% accurate, complete, or error-free
• Product images perfectly reflect actual colors (may vary by screen)
• All products will always be available

Authenticity Guarantee

We guarantee all products are 100% authentic Swedish candy imported directly from Sweden. If you receive non-authentic products, we'll provide a full refund plus compensation.

Allergen Information

• Allergen info provided on product pages in English
• We're not responsible for allergen-related issues if information was clearly displayed
• Contact us if you have specific allergen concerns before ordering

Freshness

All products have minimum 6 months remaining shelf life at time of delivery. "Best by" dates are printed on packaging.

👤 6. User Accounts

Account Creation

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Keep your password secure and confidential
• Notify us immediately of unauthorized access
• Be responsible for all activities under your account

Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Abuse our services or staff
• Remain inactive for extended periods

Account Security

You're responsible for maintaining your account security. We're not liable for losses from unauthorized use of your account.

🎁 7. Promotions & Discounts

• Promotional codes cannot be combined unless stated otherwise
• One discount code per order
• Promotions valid only during specified dates
• We reserve the right to cancel orders with misused promo codes
• Loyalty points and discounts are non-transferable
• Expired codes cannot be applied retroactively

📝 8. Intellectual Property

Our Content

All content on this site (text, graphics, logos, images, videos) is owned by Velvet Candies and protected by copyright, trademark, and other intellectual property laws.

Your Use

You may:

• View and print pages for personal, non-commercial use
• Share links to our site

You may NOT:

• Reproduce, distribute, or modify our content
• Use our content for commercial purposes
• Scrape or copy product descriptions/images
• Use our trademarks without written permission

User-Generated Content

By submitting reviews, photos, or other content, you grant us:

• Non-exclusive, royalty-free, worldwide license to use your content
• Right to edit, adapt, and publish your content
• Right to use your name in connection with your content

⚖️ 9. Limitation of Liability

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our products are provided "AS IS" without warranties of any kind
• We don't guarantee uninterrupted or error-free website operation
• We're not liable for delays, errors, or omissions

Liability Limit

Our total liability for any claim is limited to:

• The amount you paid for the product in question, OR
• $100 USD, whichever is greater

Excluded Damages

We're not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Data loss or corruption
• Personal injury (except where prohibited by law)

🛡️ 10. Indemnification

You agree to indemnify and hold harmless Velvet Candies, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any rights of another party
• Your use of our products or services
• Your breach of any representations or warranties

⚖️ 11. Dispute Resolution

Governing Law

These Terms are governed by the laws of Sweden, without regard to conflict of law principles.

Arbitration

Any disputes shall be resolved through binding arbitration in Stockholm, Sweden, except:

• Small claims court matters (under applicable limits)
• Intellectual property disputes
• Where arbitration is prohibited by law

Class Action Waiver

You agree to resolve disputes individually, not as part of a class action or representative proceeding.

Informal Resolution

Before pursuing formal dispute resolution, please contact us at support@velvetcandies.com to attempt informal resolution.

🌐 12. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy and other policies, constitute the entire agreement between you and Velvet Candies.

Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

Waiver

Our failure to enforce any right doesn't constitute a waiver of that right.

Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.

Force Majeure

We're not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, war, pandemics, etc.).

📧 13. Contact Information

Velvet Candies
Kemp House 152 City Road
London, United Kingdom EC1V 2NX

Email: support@velvetcandies.com
Phone: +44 7400 713607