Get in Touch
Have questions about our Swedish candy? We're here to help! Reach out anytime.
Send Us a Message
Fill out the form below and our team will respond within 24 hours
Email Us
Our support team typically responds within 24 hours
support@velvetcandies.comCall Us
Speak with a candy specialist
+44 7400 713607Address
Kemp House 152 City Road
London EC1V 2NX, United Kingdom
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Frequently Asked Questions
Quick answers to common questions
🚚 How long does shipping take?
UK orders typically arrive within 2–4 business days. International shipping takes 7–14 days. We offer expedited options at checkout.
🔄 What's your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your candy, contact us for a full refund or replacement.
🍬 Are your candies really from Sweden?
Yes! 100% authentic Swedish candy imported directly from Sweden. We guarantee authenticity on every product.
📦 Do you offer wholesale pricing?
Absolutely! We work with retailers, event planners, and corporate clients. Email us at support@velvetcandies.com for bulk pricing.
🎁 Can I create custom gift boxes?
Yes! Use our "Build Your Box" feature to create personalized candy boxes. Perfect for gifts, parties, and special occasions.
💳 What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for easy checkout.