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A bag of sweets, a chocolate bar and a packet of crisps all need different care. We check every order, arrange it thoughtfully and seal it securely before it leaves our London store.
We rotate stock, store each product as directed and check the visible condition before it goes into your parcel. Manufacturer-sealed treats stay sealed, while our Pick n Mix is prepared in food-safe packaging for your order.
Chocolate, cookies, crisps and manufacturer-packed sweets arrive in their original packaging unless the listing clearly says otherwise.
Best-before dates vary by brand and batch. If you are ordering well ahead of an event, contact us and we will check the available stock.
Your chosen sweets are portioned and sealed for the order. Because several sweets share the same packing space, customers with severe allergies should contact us first.
If an item arrives open, badly damaged or incorrect, send us your order number and clear photos so our team can review it promptly.
Every Velvet Candies order is picked and checked by our London team before it is handed to the carrier.
We check the products and quantities against your order.
Open seals, leaks and visible packaging damage are caught before packing.
Heavy items sit away from delicate cookies, chocolate and air-filled snack bags.
We add suitable protection where the parcel needs it.
Your parcel is sealed and tracking is sent when available with the service.
Always follow the product label first. These simple habits work well for most sweets and snacks.
Keep treats away from radiators, direct sunlight and warm cars. Chocolate is especially sensitive to heat.
Humidity can soften sugar coatings and take the crunch out of cookies and crisps.
Use the original closure or move the product into a clean, airtight food container.
Keep ingredient and allergen information with the food until it has been finished.