Shipping & Delivery

Velvet Candies delivers authentic Swedish sweets to customers in more than 50 countries.

Our Main Delivery Regions

• 🇺🇸 United States
• 🇬🇧 United Kingdom
• 🇪🇺 Europe
• 🇨🇦 Canada
• 🇦🇺 Australia and New Zealand
• 🌏 Selected destinations across Asia and the rest of the world

Checking Your Destination

Enter your delivery address at checkout to see whether shipping is currently available to your location. Availability can change because some countries place restrictions on imported food products.

Sales Tax

Velvet Candies does not charge or collect sales tax. The product and shipping totals shown at checkout are the amounts charged by us.

Customs & Import Fees

For international deliveries, the destination country's customs authority may separately apply import duties, handling charges or other local fees. These are not sales tax charged by Velvet Candies and, when applied, are the customer's responsibility.

Customs Delays

Food imports can be inspected by local authorities. This may extend delivery beyond the estimates on this page. If tracking shows that your parcel is being held:

1. Review the carrier's latest tracking message
2. Contact the carrier or local customs office if requested
3. Provide any information needed to release the parcel
4. Contact us if the carrier requires order documentation from the sender

How We Pack Your Order

Your sweets are prepared with care so they remain protected throughout delivery:

• Products are checked before packing
• Sealed product packaging is kept intact
• Appropriate outer packaging and cushioning are used for the order
• Fragile items are protected where needed

Warm-Weather Deliveries

Chocolate and other heat-sensitive sweets can soften during unusually warm weather. Track the parcel closely, avoid leaving it outdoors after delivery and store the products in a cool, dry place as soon as they arrive.

Tracking Shows Delivered

If tracking says “delivered” but the parcel is missing, check entrances, safe places, reception areas and with household members or neighbours. Some carriers complete the final scan shortly before delivery, so allow up to 24 hours before reporting the parcel missing.

Lost in Transit

If tracking has stopped updating beyond the expected delivery window, contact us with your order number. We will review the tracking and open an enquiry with the carrier where appropriate.

Damaged in Transit

Email support@velvetcandies.com within 48 hours with clear photographs of the outer parcel, shipping label and affected items. Keep the packaging while we review your claim.

Incorrect Delivery Address

Contact us within two hours of ordering if the address needs to be changed. Once packing or dispatch has begun, we may be unable to amend it. If a parcel is returned because the address was incorrect or incomplete, additional shipping charges may apply before it can be sent again.

Sending a Gift

You can ship an order directly to the recipient by entering their address at checkout. Please double-check the recipient's name, address and contact details before completing payment.

Large or Event Orders

Planning a party, corporate gift or large candy order? Contact support@velvetcandies.com before ordering with the approximate quantity, destination and required date. We will confirm product availability and the most suitable delivery option.

Time-Sensitive Orders

Delivery estimates are not guaranteed arrival dates. If you need sweets for a particular event, order as early as possible and contact us before purchase if you need help choosing an available shipping service.

Can I change my shipping address after ordering?

Contact us within two hours of purchase and we will do our best to update it. Changes may not be possible after packing or dispatch has begun.

Can you deliver to a P.O. Box?

Availability depends on the destination and carrier. Enter the address at checkout to see whether an eligible service is offered.

Can I upgrade shipping after ordering?

Contact us immediately. If the order has not entered packing and another service is available, we will explain any additional charge. An upgrade cannot be guaranteed after purchase.

What if I need my order by a particular date?

Place the order early and treat delivery times as estimates rather than guaranteed dates. Carrier or customs delays can occur.

Do you offer local collection?

Velvet Candies currently operates as an online delivery service and does not offer customer collection.

How do I contact the carrier?

The carrier name and tracking link are included in your shipping-confirmation email. Visit the carrier's tracking page for the latest information, or contact our team if you need assistance.