Frequently Asked Questions

Our shipping times vary by location:

• United States: Standard 3–7 business days, Express 2–4 business days
• UK & EU: 2–5 business days
• Canada: 5–7 business days
• Australia & New Zealand: 7–10 business days
• Asia (Japan, Korea, Singapore): 7–10 business days
• Rest of World: 10–14 business days

Yes! We ship to over 50 countries worldwide, including:

🇺🇸 United States • 🇬🇧 United Kingdom • 🇨🇦 Canada • 🇦🇺 Australia • 🇩🇪 Germany • 🇫🇷 France • 🇮🇹 Italy • 🇪🇸 Spain • 🇯🇵 Japan • 🇰🇷 South Korea • 🇸🇬 Singapore • and many more.

Shipping rates are calculated at checkout based on your location and order weight.

Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package using:

• The tracking link in your shipping confirmation email
• Your account dashboard on our website
• The carrier's website directly

If you haven't received tracking info within 24 hours of ordering, please contact us at support@velvetcandies.com.

We take full responsibility for your order until it arrives safely. If your package is:

• Lost in transit: We'll reship or refund after the carrier investigation (15 days domestic, 30 days international).
• Damaged during shipping: Email us photos within 48 hours and we'll send a replacement immediately.
• Marked delivered but not received: We'll help investigate with the carrier and work on a fair resolution.

All orders are insured, so you're always protected.

We accept all major payment methods for your convenience:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
• Buy Now, Pay Later: Klarna, Afterpay (where available)

All transactions are encrypted and secure.

Before shipping: Yes! Contact us within 2 hours of ordering and we can modify or cancel your order with a full refund.

After shipping: Once an order has been shipped, it can't be changed, but you can still return the items according to our Returns & Refunds Policy.

Yes! We work with retailers, event planners, corporate clients, and bulk buyers. Benefits can include:

• Volume-based discounts
• Custom assortments for events and gifting
• Support with repeat or subscription orders

Contact us at support@velvetcandies.com with your requirements and we’ll get back to you.

We’re building sweet perks for our regular customers. Keep an eye on our newsletter and website banners for loyalty and rewards updates.

Yes – 100% authentic! Our candies are imported from Sweden and trusted Scandinavian brands. Products arrive with original packaging and ingredients that you can verify on each product page.

Yes! We have a wide range of options for different dietary needs:

• Vegan: Gelatin-free and dairy-free options
• Gluten-Free: Clearly marked on product pages where applicable
• Allergen info: Full ingredients and allergen information listed on each product page

Always check the individual product description if you have specific allergies or dietary requirements.

We receive frequent shipments to keep everything as fresh as possible.

• Minimum shelf life: Typically several months remaining on all products
• Storage: Keep in a cool, dry place away from direct sunlight
• Best before date: Printed on every package

For best taste and texture, we recommend enjoying your candies within a few months of delivery.

Swedish candy is known for:

• Balanced sweetness: Often less sweet and more flavourful
• Unique flavours: Like salty licorice, wild berries, and Nordic fruits
• Fun textures: From soft and chewy to fizzy and sour

It’s a completely different candy experience compared to typical supermarket sweets.

Yes! Our "Build Your Box" collection lets you pick your favourite candies and create your own mix.

• Choose from a wide range of bestselling Swedish candies
• Perfect for gifts, parties, or trying lots of flavours
• Worldwide shipping available

Start Building Your Box →

We offer a customer-friendly 30-day return policy so you can shop with confidence.

For full details (including eligibility, timelines, and international returns), please see our dedicated page: Returns & Refunds Policy →

We understand you may need to taste the candy to know if you like it. If there is a quality issue or you’re genuinely unhappy, contact us and we’ll review your case according to our policy.

Our goal is always a fair and friendly solution.

Once your return is approved and processed, refunds usually arrive within:

• Credit/debit cards: 3–5 business days (depending on your bank)
• PayPal and some wallets: Often the same day

You’ll receive email updates when your return is received and when your refund has been processed.

If there’s any issue with your order (wrong items, missing items, or damage in transit):

• Email us at support@velvetcandies.com with your order number
• Attach clear photos of the items and packaging if damaged

We’ll quickly arrange a replacement or another suitable solution for you.

For full terms, please check our Returns & Refunds Policy →

No, you can checkout as a guest. However, creating an account makes things easier:

• Faster checkout with saved details
• Order history and tracking in one place
• Access to offers and future rewards

You can reset your password by:

• Going to the login page
• Clicking “Forgot password?”
• Entering your email to receive a reset link

If you don’t receive the email, please check your spam folder or contact us.

Join thousands of candy lovers getting Swedish candy updates and offers.

You can subscribe by entering your email in the newsletter box in the footer or in pop-ups on the site.

We send useful content, new product drops, and special deals – no spam.

Yes. Velvet Candies runs on a secure ecommerce platform with industry-standard protection:

• Encrypted checkout and payment processing
• Card details are processed by trusted payment providers and aren’t stored in plain text
• Fraud and security checks on every transaction

Common reasons include:

• Insufficient funds or daily spending limit reached
• Wrong card number, expiry date, or CVC
• Billing address not matching your bank record
• Bank blocking international or online transactions

Try another payment method or contact your bank. If you still need help, email support@velvetcandies.com.

Taxes: Any applicable sales tax or VAT is shown at checkout, based on your shipping country/region.

Customs & duties (for international orders): Your country’s customs office may charge additional import fees. These are not included in our prices and are paid by the customer if applied.